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FOL Church Group

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Today in Trend
Today in Trend

In a Nurse Case Manager role, it's vital to communicate with sensitivity and professionalism. Here are a few things not to say:

  1. "You're wrong" - Avoid dismissiveness.

  2. "It's not my job" - Stay proactive and collaborative.

  3. "You should have known better" - Offer support instead of blame.

  4. "I don't have time for this" - Prioritize tasks while communicating availability.

  5. "Just follow the protocol" - Balance protocol with individual patient needs.

  6. "You're overreacting" - Validate patient concerns.

  7. "This is how we've always done it" - Stay open to change and innovation.

By steering clear of these phrases, Nurse Case Managers can foster effective communication and support patient-centered care.


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